The use of smartphones in Norwegian social care services

Linda Iren Mihaila Hansen, Ann Fruhling, Mariann Fossum

Research output: Contribution to journalConference articlepeer-review

2 Scopus citations


This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.

Original languageEnglish (US)
Pages (from-to)220-224
Number of pages5
JournalStudies in health technology and informatics
StatePublished - 2017
EventMedical Informatics Europe Conference, MIE 2016 at the Health - Exploring Complexity: An Interdisciplinary Systems Approach, HEC 2016 - Munich, Germany
Duration: Aug 28 2016Sep 2 2016


  • Evaluation
  • Focus group
  • Smartphone technology
  • Social care services

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management


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