The use of smartphones in Norwegian social care services

Linda Iren Mihaila Hansen; Ann Fruhling; Mariann Fossum

doi:10.3233/978-1-61499-678-1-220

The use of smartphones in Norwegian social care services

Linda Iren Mihaila Hansen, Ann Fruhling, Mariann Fossum

Research output: Contribution to journal › Conference article › peer-review

2 Scopus citations

Abstract

This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.

Original language	English (US)
Pages (from-to)	220-224
Number of pages	5
Journal	Studies in health technology and informatics
Volume	228
DOIs	https://doi.org/10.3233/978-1-61499-678-1-220
State	Published - 2017
Event	Medical Informatics Europe Conference, MIE 2016 at the Health - Exploring Complexity: An Interdisciplinary Systems Approach, HEC 2016 - Munich, Germany Duration: Aug 28 2016 → Sep 2 2016

Keywords

Evaluation
Focus group
Smartphone technology
Social care services

ASJC Scopus subject areas

Biomedical Engineering
Health Informatics
Health Information Management

Access to Document

10.3233/978-1-61499-678-1-220

Cite this

@article{748f7ff6c4904d62acac17debbfbbc4d,

title = "The use of smartphones in Norwegian social care services",

abstract = "This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.",

keywords = "Evaluation, Focus group, Smartphone technology, Social care services",

author = "Hansen, {Linda Iren Mihaila} and Ann Fruhling and Mariann Fossum",

year = "2017",

doi = "10.3233/978-1-61499-678-1-220",

language = "English (US)",

volume = "228",

pages = "220--224",

journal = "Studies in Health Technology and Informatics",

issn = "0926-9630",

publisher = "IOS Press",

note = "Medical Informatics Europe Conference, MIE 2016 at the Health - Exploring Complexity: An Interdisciplinary Systems Approach, HEC 2016 ; Conference date: 28-08-2016 Through 02-09-2016",

}

TY - JOUR

T1 - The use of smartphones in Norwegian social care services

AU - Hansen, Linda Iren Mihaila

AU - Fruhling, Ann

AU - Fossum, Mariann

PY - 2017

Y1 - 2017

N2 - This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.

AB - This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.

KW - Evaluation

KW - Focus group

KW - Smartphone technology

KW - Social care services

UR - http://www.scopus.com/inward/record.url?scp=85021308212&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85021308212&partnerID=8YFLogxK

U2 - 10.3233/978-1-61499-678-1-220

DO - 10.3233/978-1-61499-678-1-220

M3 - Conference article

C2 - 27577375

AN - SCOPUS:85021308212

SN - 0926-9630

VL - 228

SP - 220

EP - 224

JO - Studies in Health Technology and Informatics

JF - Studies in Health Technology and Informatics

T2 - Medical Informatics Europe Conference, MIE 2016 at the Health - Exploring Complexity: An Interdisciplinary Systems Approach, HEC 2016

Y2 - 28 August 2016 through 2 September 2016

ER -

The use of smartphones in Norwegian social care services

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this