Abstract
This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 220-224 |
| Number of pages | 5 |
| Journal | Studies in health technology and informatics |
| Volume | 228 |
| DOIs | |
| State | Published - 2017 |
| Event | Medical Informatics Europe Conference, MIE 2016 at the Health - Exploring Complexity: An Interdisciplinary Systems Approach, HEC 2016 - Munich, Germany Duration: Aug 28 2016 → Sep 2 2016 |
Keywords
- Evaluation
- Focus group
- Smartphone technology
- Social care services
ASJC Scopus subject areas
- Biomedical Engineering
- Health Informatics
- Health Information Management