TY - JOUR
T1 - Toward an Objective Linguistic-Based Measure of Perceived Embodied Conversational Agent Power and Likeability
AU - Pickard, Matthew D.
AU - Burgoon, Judee K.
AU - Derrick, Douglas C.
N1 - Funding Information:
This research is supported by the U.S. Department of Homeland Security through the National Center for Border Security and Immigration under grant number 2008-ST-061-BS0002. However, any opinions, findings, and conclusions or recommendations herein are those of the authors and do not necessarily reflect views of the U.S. Department of Homeland Security. The views, opinions, and/or findings in this report are those of the authors and should not be construed as an official U.S. government position, policy, or decision.
PY - 2014/6
Y1 - 2014/6
N2 - Embodied conversational agents (ECA) are a type of intelligent, multimodal computer interface that allow computers to interact with humans in a face-to-face manner. It is quite feasible that ECAs will someday replace the common keyboard as a human-computer interface. However, we have much to understand about how people interact with such embodied virtual agents. In this study, we performed a laboratory experiment, in an airport screening context, to assess how people's linguistic behavior changes with their perceptions of the ECA's power and likeability. The results show that people tend to manifest more verbal immediacy and expressivity, as well as offer more information about themselves, with ECAs they perceive as more likeable and less powerful.
AB - Embodied conversational agents (ECA) are a type of intelligent, multimodal computer interface that allow computers to interact with humans in a face-to-face manner. It is quite feasible that ECAs will someday replace the common keyboard as a human-computer interface. However, we have much to understand about how people interact with such embodied virtual agents. In this study, we performed a laboratory experiment, in an airport screening context, to assess how people's linguistic behavior changes with their perceptions of the ECA's power and likeability. The results show that people tend to manifest more verbal immediacy and expressivity, as well as offer more information about themselves, with ECAs they perceive as more likeable and less powerful.
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U2 - 10.1080/10447318.2014.888504
DO - 10.1080/10447318.2014.888504
M3 - Article
AN - SCOPUS:84899656263
VL - 30
SP - 495
EP - 516
JO - International Journal of Human-Computer Interaction
JF - International Journal of Human-Computer Interaction
SN - 1044-7318
IS - 6
ER -