Towards an instrument to measure participants' perceptions on facilitation in group support systems meetings

Gert Jan De Vreede, Fred Niederman, Ilse Paarlberg

Research output: Contribution to journalArticle

15 Scopus citations

Abstract

Facilitation is often considered to be one of the key factors in the successful application of GSS. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has rarely approached GSS facilitation from the participants' point of view. In this study a questionnaire was developed and distributed to 369 participants of facilitated GSS meetings in order to measure their perceptions of various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived as important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Original languageEnglish (US)
Article number396222
Pages (from-to)127-144
Number of pages18
JournalGroup Decision and Negotiation
Volume11
Issue number2
DOIs
StatePublished - 2002

Keywords

  • Facilitation
  • Group support systems
  • Meeting technology
  • Participant perceptions
  • Questionnaire
  • Survey

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

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