Trust in a specific technology: An investigation of its components and measures

D. Harrison Mcknight, Michelle Carter, Jason Bennett Thatcher, Paul F. Clay

Research output: Contribution to journalArticlepeer-review

490 Scopus citations


Trust plays an important role in many Information Systems (IS)-enabled situations. Most IS research employs trust as a measure of interpersonal or person-to-firm relations, such as trust in a Web vendor or a virtual team member. Although trust in other people is important, this article suggests that trust in the Information Technology (IT) itself also plays a role in shaping IT-related beliefs and behavior. To advance trust and technology research, this article presents a set of trust in technology construct definitions and measures.We also empirically examine these constructmeasures using tests of convergent, discriminant, and nomological validity. This study contributes to the literature by providing: (a) a framework that differentiates trust in technology from trust in people, (b) a theory-based set of definitions necessary for investigating different kinds of trust in technology, and (c) validated trust in technology measures useful to research and practice.

Original languageEnglish (US)
Article number12
JournalACM Transactions on Management Information Systems
Issue number2
StatePublished - Jun 2011


  • Construct development
  • Trust
  • Trust in technology

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science(all)


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